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Privacy Policy

How Livewellcraft collects, uses, stores, and protects your personal information.

Disclaimer: The content on this page is provided for general informational purposes and does not constitute legal advice. It is based on common industry practices for B2B manufacturing websites. We strongly recommend having this content reviewed by a qualified legal professional to ensure compliance with applicable laws and regulations in your jurisdiction.

This Privacy Policy explains how Livewellcraft, operated by CÔNG TY TNHH RICHOME CRAFT VN, collects, uses, stores, and protects your personal information when you visit our website or interact with us through our inquiry and quote request forms. We are a B2B decorative mirror and wall decor manufacturer based in Dong Nai, Vietnam, serving buyers across North America, Europe, Australia, Southeast Asia, and the Middle East.

By using this website, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We collect personal information in two ways: information you provide directly and information collected automatically when you browse our site.

Information You Provide Through Forms

This information is submitted when you use our Contact form or Request a Quote (RFQ) form:

  • Your name
  • Email address
  • Phone number
  • Company name
  • Message content, including project details, product specifications, or quantity requirements

Information Collected Automatically

Data gathered when you browse our website:

  • IP address and approximate geographic location
  • Browser type and version
  • Operating system
  • Pages visited, time spent on pages, and referring URLs
  • Cookies and similar tracking technologies (see the Cookies section below)
  • Server log data (access times, error logs)

We do not operate an e-commerce store, user account system, or login portal. No payment information is collected through this website.

How We Use Your Information

We use the information we collect for the following purposes:

Responding to Your Inquiries

When you submit a contact form or RFQ, we use your details to reply with product information, pricing, technical proposals, or production timelines.

Ongoing B2B Communication

If you become an active business contact, we may use your information to follow up on quotes, coordinate orders, or share relevant product updates directly related to your sourcing needs.

Website Analytics

We use automatically collected data to understand how visitors use our site, identify technical issues, and improve the browsing experience.

Legal Compliance

We may process your data as required to comply with applicable laws or respond to lawful requests from authorities.

Our Commitment to You

We do not use your contact information for unsolicited marketing campaigns or mass email distribution. Communication from us is limited to direct responses to your inquiries and relevant follow-ups related to your expressed business interest.

Data Sharing and Third Parties

We do not sell, rent, or trade your personal data to third parties.

We may share your information with the following categories of service providers who assist in operating our website and business:

Website Hosting Providers

To serve and maintain our website infrastructure

Analytics Services

To process anonymized or aggregated usage data (e.g., Google Analytics or similar tools)

Email Service Providers

To deliver our responses to your inquiries reliably

These service providers are authorized to use your information only as necessary to provide their services to us. We do not share your inquiry details, project specifications, or business requirements with competing manufacturers or unrelated third parties.

In the event of a legal obligation, court order, or regulatory requirement, we may disclose personal data to the extent required by law.

Data Retention

We retain your personal information for as long as it is necessary to fulfill the purposes described in this policy:

Inquiry and Quote Data

Retained for the duration of our business relationship and up to 3 years after your last interaction.

This supports ongoing sourcing relationships and provides continuity if you return with new orders or follow-up requests.

Server Logs and Analytics Data

Retained for up to 12 months, then deleted or anonymized.

This data helps us understand website performance and improve user experience.

If you request deletion of your data, we will remove it within a reasonable timeframe unless we are legally required to retain it.

Your Rights

Depending on your location and applicable regulations, you may have the following rights regarding your personal data:

Access

Request a copy of the personal data we hold about you.

Correction

Request that we correct inaccurate or incomplete data.

Deletion

Request that we delete your personal data, subject to any legal retention obligations.

Restriction

Request that we limit how we process your data in certain circumstances.

Objection

Object to our processing of your data for specific purposes.

Data Portability

Request your data in a structured, commonly used format.

European Economic Area (EEA) Visitors

For visitors from the EEA, these rights are provided under the General Data Protection Regulation (GDPR). Our lawful basis for processing your data is legitimate interest (responding to your business inquiries) and, where applicable, your consent when submitting a form.

To exercise any of these rights, contact us at allenliu@livewellcraft.com. We will respond to your request within 30 days.

Cookies

Our website uses cookies — small text files stored on your device — to support basic functionality and analytics.

Types of cookies we use

Functional Cookies

These are necessary for the website to operate correctly, such as remembering form inputs during your session. They do not track you across other websites.

Analytics Cookies

These help us understand visitor behavior in aggregate: which pages are visited most, how visitors navigate the site, and where technical issues occur. Analytics data is processed in anonymized or aggregated form.

Managing your cookie preferences

You can control or delete cookies through your browser settings. Most browsers allow you to block cookies entirely, delete existing cookies, or receive a notification before a cookie is stored.

Disabling functional cookies may affect your ability to use certain features of the website, such as form submissions.

We do not use advertising cookies or retargeting technologies on this website.

International Data Transfers

As a Vietnam-based manufacturer serving international markets, your data may be processed and stored in Vietnam. If you are located in the EEA or other regions with data transfer regulations, please be aware that by submitting your information through our website, you consent to this transfer.

We take reasonable measures to protect your data regardless of where it is processed.

Your continued use of our website and submission of business inquiries constitutes your acknowledgment and acceptance of these international data transfer practices.

Children's Privacy

This website is intended for business professionals and is not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

If you believe a minor has submitted personal data through our site, please contact us and we will delete it promptly.

To report concerns regarding children's data, reach out via our contact page.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last updated" date at the bottom of this page.

Continued use of the website after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions or concerns about this Privacy Policy, or if you wish to exercise your data rights, contact us at:

Phone
0708370160
Address
Số 10B, hẻm 394, đường Võ Nguyên Giáp,
tổ 7, Khu phố Tân Cang, Phường Phước Tân,
Tỉnh Đồng Nai, Việt Nam

Last updated: April 11, 2026