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Shipping & Delivery

Disclaimer: The information on this page is provided for general reference and does not constitute a binding shipping agreement or legal advice. Actual shipping terms, costs, and timelines are confirmed on a per-order basis and may vary based on order specifications, destination, and market conditions. We recommend discussing specific logistics requirements with our team before finalizing your order.

Packaging

Packaging Built Around Breakage Prevention

Mirrors break in transit. That's the single biggest risk in this product category, and it's the reason we've spent 18 years refining how we pack. Every unit gets foam corner guards, edge strips, and a fitted inner sleeve before it goes into a double-wall corrugated carton. (For beveled mirrors, we add an extra foam sheet across the face — bevel edges are the most vulnerable point during handling.) Cartons are palletized in interlocking stacking patterns and stretch-wrapped to prevent shifting inside the container.

We configure pallet dimensions to maximize your container fill rate, so you're paying freight on product, not air. A well-loaded 40ft container of framed mirrors should hit 85–90% volume utilization — anything below that means the packing plan needs work.

For retail channels, we build shelf-ready packaging with your UPC labels, product inserts, and branded carton printing already applied. For project and bulk orders, pallets get labeled by SKU, delivery zone, or installation phase — whatever your receiving team needs to sort efficiently on-site.

Freight

Freight Terms and Container Utilization

We ship from Cat Lai port in Ho Chi Minh City, roughly 40 km from our Dong Nai factory. Door-to-port transit from our loading dock to the container yard takes under a day.

Available trade terms:

FOB Cat Lai

We handle everything through port loading. You arrange ocean freight and destination logistics through your own forwarder.

CIF

We arrange ocean freight to your destination port and provide cargo insurance. Useful if you don't have an established freight partner in Southeast Asia.

DDP

Full door-to-door delivery including customs clearance at destination. Available for select markets on request.

Typical container loads for framed decorative mirrors:

20ft
Container
800–1,200 pieces
depending on mirror dimensions and frame profile
40ft
Container
1,600–2,400 pieces
40ft HC
High Cube
Large-format mirrors
preferred for mirrors over 90 cm where vertical stacking clearance matters

(We load every container at our own facility with our own crew — no third-party warehouse handling between your finished product and the truck.)

Timeline

Production-to-Port Timeline

Here's the typical sequence from order confirmation to vessel departure:

1

Order confirmation to production start

3–5 days. Custom material procurement may add a few days depending on frame specs.

2

Production

25–30 days for a standard 3,000–5,000 piece order on existing molds. New mold development adds 7–10 days upfront.

3

QC, packaging, and palletizing

3–5 days. Every unit passes 100% visual inspection and silver coating adhesion testing before it gets packed.

4

Factory to port

1 day.

Estimated ocean transit times from Cat Lai:

Southeast Asia 5–10 days
Australia 12–18 days
Middle East 15–20 days
Europe 25–30 days
North America West Coast 18–22 days
North America East Coast 28–35 days

Total order-to-delivery: roughly 50–70 days depending on destination and order complexity. Reorders run faster — we keep your mold specs, finish formulas, and packaging templates on file, so production lead time drops to 20–25 days and you skip the setup phase entirely.

Documentation

Documentation for Clean Customs Clearance

Every shipment includes the full export document set:

Commercial invoice

with HS codes, unit values, and trade terms

Packing list

with carton counts, dimensions, and gross/net weights per pallet

Bill of lading

ocean B/L or telex release, per your preference

Certificate of origin

Form E for ASEAN markets, or standard CO for other destinations

Inspection certificates

SGS or equivalent third-party reports when required by your import regulations

CE marking documentation

for European market shipments

Documents follow the format your freight forwarder and customs broker expect, so your goods clear without delays. If your market has specific labeling or compliance documentation requirements, we handle that at the production and packaging stage — not as a last-minute addition.

Tracking

Shipment Visibility After Loading

Once your container is booked, we send you the booking confirmation, vessel name, voyage number, and container tracking number. You track directly through the carrier's portal.

We also send loading photos — the packed pallets, the loaded container interior, and the seal number — for your records and for any insurance documentation you may need. If the shipping line posts a schedule change or transshipment delay, we forward that update to you as soon as we receive it.

Claims

Handling Transit Damage

Even with proper packaging, transit damage can occur — rough handling at transshipment ports, container drops, or severe weather. Here's the process:

At receiving

Photograph any external carton damage before opening. Note visible damage on the delivery receipt before signing.

Within 7 days

Send us photos and a count of affected units. We need this documentation window to file the shipping insurance claim on CIF/DDP terms.

Resolution

For insured shipments, we coordinate the full claim process on your behalf. For FOB shipments where you hold the insurance, we provide all factory-side documentation your insurer requires. Replacement units for damaged goods get priority scheduling into the next available production run — no re-queuing.

(We strongly recommend cargo insurance onall shipments. Mirror glass is inherently fragile, and even the best packaging can't eliminate every risk. Insurance costs are modest relative to the value of a full container load.)

Support

Questions About Your Shipment

If you have questions about shipping logistics, documentation requirements, or delivery timelines for a specific order, contact our export team directly. We can walk through container planning, trade term options, and any destination-specific compliance requirements before you commit to an order.

Get in Touch

Our export team is ready to assist

Contact Export Team